Vodacom ****s elderly people

My mother who is a pensioner phoned Vodacom to ask to cancel her Data contract at the end of April. Below is the sis she received:Good day

Kindly be advised that an Upgrade reversal has been done, pending month end to avoid double billing. Please contact *** should you wish to convert the line to prepaid. Vodacom debited her account again at the end of May and the amount was higher than the money they used to debit, she phoned as to ask why and was told instead of canceling the contract it was upgraded and promised again that it will be cancelled but to date vodacom is still debiting her account and the contract is still not cancelled this is the recent ref number she got when she phoned

Dear Vodacom Customer. Your query has been escalated to a Solution Expert who will contact you within 24 working hrs. Your ref number is: *** Visit My Query: https://bit.ly/2SswlkR to track the progress. Thank you, Vodacom...VODACOM IS A ****!!