CP
CHARLENE P

1 reviews | Active since Aug 2012

19 Feb 2023, 18:48

Vodacom ****s customers with "uncapped" contract.

I was at a other service provider that did not give m a days ptoblems, uncapped untrottled no problems. Vodacom contacted me and offered me an uncapped , unthrottled wifi deal wich was R200 cheaper than my current service provider. I signed for the deal and was initially very happy with the wifi until.....

I recived a sms stating that I will be capped on my wifi. I will be capped from 400mb and I use 1T a month. My previous service provider did not cap or throttle me with the same usage.

I phoned the call centre and was told its like that....it is what it is and there is nothing I can do about it. Pay ....

This is really unfair and totally coruption at its best. If I knew this is going to happen I would have paid my R200 more for much better service. They **** people into signing a coruped contract.

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Replies (1)
Vodacom
Vodacom's reply20 Feb 2023, 07:09
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team