Vodacom ****s by Marvin Timm

On the 22 October 2022, Vodacom double billed me. I then contacted Vodacom and they asked for my bank statement and details. A person by the name of Marvin Timm contacted me. I again sent Marvin Timm all the information he requested. To date Vodacom has not refunded me and this guy Marvin Timm does not respond to any of my emails. I again contacted Vodacom and they indicated it takes 7 - 14 days to refund. To date nothing. This is the 15th day and still no refund........................ I contacted Vodacom again and requested to speak to Marvin Timm, he told the agent that he was closed for the day that was at 14H30 in the afternoon. Not sure what are the working times at Vodacom..................... It seems that this person Marvin Timm did not do his job and now is hiding from the issue........ People should be careful that Vodacom is ******** us................