Vodacom ****s

I have been having problems with vodacom since November 2018. I was due for an upgrade in November and arranged with the online department for the cell phone to be delivered as I did not have time to go and collect it. I needed the cell phone as I was leaving the country. However, the cellphone never arrived and when I returned to Cape town, I went to a store to collect my cellphone that I have been paying for. The service was horrible when i cancelled the delivery. Meanwhile at the store they told me my cell phone was delivery to a place in Johannesburg and that my contract price had tripped. I got a new phone and was paying for someone else enjoying my upgrade in Jo-burg. I complained and complained but no one ever got back to me. I lodged a ********** case even and still no response. I then decided to only pay my contract individually to vodacom until they shut down all my network services even though my contract is paid. however, I refuse for a debit order to go off for someone else benefiting at my cost. VODACOM NEEDS TO PULL THEMSELVES TOGETHER!!!!!!!

I'm at the point of going to another network. Customer services are the worst!!!