TG
Thami G

1 reviews | Active since Dec 2017

16 Dec 2017, 21:13

VODACOM ****S

I recently took up an 24 month contract offering 40G of data pwr month. When it finally arrived the balance available was only 26G. I queried this and I was told that due to me taking the contract mid month I only got 26G, and I would not be charged the full amount. Fair. This morning VODACOM deducts full amount. This is not what I agreed on ******** clients into deals is disgusting.

0
Replies (2)
Vodacom
Vodacom's reply17 Dec 2017, 07:59
Official

Dear Customer,

Thank you for making contact with us,

This response serves as confirmation that your query has been received.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply18 Dec 2017, 09:27
Official

Dear Siyambonga,

We thank you for bringing it to our attention and do apologise for the inconvenience caused.

Your query was addressed and as per our discussion I have provided feedback to you via telephone.

Have a lovely Festive Season.

Regards,

Vodacom Consumer Website Team

HS

Best regards,