TS
Tia S

1 reviews | Active since Sept 2017

19 Sept 2017, 09:54

Vodacom ******** you proudly

On the 18th of July I contacted Vodacom, wanting to cancel my month to month data conctract, that was initially taken out in 2012. I was told that it is a fixed 24 month contract that I agreed to in March 2016. I told them I was unaware of agreeing to a new contract, if this is the case I would like to hear the call recordings. They said they would request these. ... After two weeks I contacted them again and they said the contract was taken out through Rewards Company I should speak to them, Rewards is actually Mondo, Mondo said the contract was taken out by BYTESV, which is Vodacom. Phoned Vodacom again, they said they will look into it, ITS BEEN TWO MONTHS, no one can give me proof of any contract, yet if I want to stop the debit order I am told that I would be in arrears. Please get your **** together Vodacom, you look like fools.

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Replies (1)
Vodacom
Vodacom's reply19 Sept 2017, 09:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team