Vodacom - ********, *********, and arrogant

I've been a Vodacom client for over 10 years now. I have 3 Cellular lines, 1 data line and 1 Fibre Line to my house. I have never missed a payment and my bill averages around R4500 per month currently. I am on the VIP package / best package with them. This entitles me to limitless talktime and 5GB of data. <br> <br> This is the second time in the last 3 months that I've received bills for out of bundle data.- this time for R1800.<br> <br> 1) I have requested Vodacom, on numerous occasions, to cut my data feed if I run over (which I didn't as I watch this like a hawk)<br> 2) I have asked them to SMS me to warn me if its low and they didn't - several times<br> 3) only after threatening them to go to Hellopeter , did they give me a letter saying they would comply with 1 above<br> 4) I refuse to pay the R1800 given the reasons above and all I get now - several times a day is a threatening pre-recorded message from Vodacom that I must pay the outstanding amount. No one has called me despite me visiting the head office and reporting the incident to Vodacom Custome Care and reporting it twice to the call centre <br> <br> Is this how you treat your loyal customer base? OUT OF BUNDLE RATES is a ****