VODACOM - ******** *****s

<p>After numerous calls to Vodacom about being charged for data I haven’t used, they refuse to come back to me regarding this issue.</p> <p>Two months ago I migrated from the Red Advantage package to the Red Premium plus. The Premium Plus package is advertised as R1699-00 p/m and includes:</p> <p>*Limitless talk time</p> <p>*Limitless sms's</p> <p>*10 GB Data</p> <p>At the beginning of August I received a bill from Vodacom charging me R2273.63. An amount of R574.63 EXTRA was charged per debit order, rendering VODACOM SOUTH AFRICA *****S as I still had 5GB of data left that was carried over to the next month!!!!!!!</p> <p>I contacted them in this regard and was told the following is charged per month (please note that this was NOT in the fine print of anything I signed:</p> <p>Line rental + Sim: R1699</p> <p>Hand set rental: R61.40</p> <p>Call Identity: R9</p> <p>SMS : Charged</p> <p>MMS: (Data charged)</p> <p> </p> <p>The consultant I spoke to informed me of all these charges and that she can see on the system I’ve been charged for data (R574.63) while still having data on my bundle available (15GB).</p> <p> </p> <p>She logged the complaint and I specifically asked for Vodacom to phone me, but they rep**** with a rather arrogant sms:</p> <p> </p> <p>“Dear customer, As per your ref 1- ********** ********** . The data in question was indeed used and the amounts are true and correct. NOTE: events on your device is not recorded OR controlled by Vodacom. Refer to your Device data usage logs OR consider installing a Data Monitoring App such as Vodafone Usage Manager to track events on your device. Going Forward - Data Volumes must also be self managed via the Vodacom Self Help Service in order to prevent exceeding your Data Bundle Allocation. As a ONCE-OFF GOODWILL GESTURE, Vodacom will credit the data charge on your June Invoice. This will reflect in 7 days on your Vodacom Account. In conclusion we are able to re-iterate that the data used is accurate. Have a pleasant day further.”</p> <p> </p> <p>My problem is the fact that I’ve been charged an additional amount of R574.63 for data when I still had 5GB of data left on my bundle. Then furthermore to receive an arrogant sms quoting “AS A ONCE-OFF GOODWILL GESTURE” they will refund me. They are too sly or useless to phone me after I’ve spoken to about 4 consultants. The fault is on their side, not mine, THIS WAS CONFIRMED BY 4 CONSULTANTS.</p> <p>Why can’t they phone me to resolve this issue? Why do I have to phone 4 consultants who keeps on logging complaints but I can’t speak to anyone at Vodacom FIT and COMPETANT enough to help me?</p> <p> </p> <p>You are indeed the worst cellular providers in the WORLD. I’ve travelled abroad hundreds of times, your level of competence and professionalism lacks world standards VODACOM.</p> <p> </p> <p>To say the least, I’m disgusted and demands answers.</p> <p> </p> <p> </p>