VODACOM ******** THEIR CONSUMERS.

Item: Vodacom
Rating: 1
Author: Francois L

Vodacom company called me 29 Mei 2019 to tell me they can see im spending more and more money on my contract every month and they told me for R100 more they will enlarge my contract with more minutes and more data, I told them, Why would i do that, im almost due for an Upgrade in November and im considering canceling, they told me it will not affect my contract at all. So i agreed to pay more for the additional minutes and Data. Now Its in Dec, I should have upgraded in November and i cannot do anything because they changed my contract without my approval and extended it. It is now costing me R8000 in fees that i did not agree upon. DONT TRUST VODACOM THEY ***** THEIR USERS MONEY AND **** THEM IN TO DEALS. Vodacom, You will not get away with this.

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Replies (2)

Vodacom's replyOfficial

06 Dec 2019, 13:54

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply06 Dec 2019, 13:54

Official

Vodacom's replyOfficial

19 Dec 2019, 10:23

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team

Vodacom's reply19 Dec 2019, 10:23

Official