RG
RAKHEE G

1 reviews | Active since Jul 2011

14 Mar 2018, 07:50

VODACOM ******** PEOPLE - URGENT HELP REQUIRED TO RESOLVE

********** : cell number Good day. I was contacted LAST WEEK by a company on behalf of vodacom advertising a wifi router.. I was told to retain my business vodacom has reviewed my account as I was paying R150 for 1gig and now with the wifi router I would be getting 10gigs at the same price at no additional charge to my current contract. I was adamant I did not need another contract or data but the salesperson was relentless and I was at work. Eventually he managed to convince me off the above that there was no additional costs. Today without any warning I received it and thought to phone and double check. Apparently it's a **** as I was advised, it is a new contract with an additional R150 that will be charged to my account. I DID NOT WANT AN ADDITIONAL CONTRACT AND I AM IN NO NEED OF MORE DATA. I WAS VERY STRAIGHTFORWARD WHEN I ASKED HIM IF HE WAS SELLING ME ANYTHING AS I WAS NOT INTERESTED. I now find what was discussed and what the reality is are 2 different scenarios. I have phoned them to collect it and I have requested this contract not be activated. This is highly unprofessional and very MISLEADING. I have logged a query on the FB complaints page and I am still waiting for the device to be collected TO DATE. When it was sent to me it took barely a day and now it is taking forever. Are they hoping it stays with me long enough to become mine so I have no choice but to pay for something I cannot afford. If that is the case I am relentless and I will continually go on every social media website to ensure this does not happen to anyone. I am very shocked in declining economy VODACOM is ripping people off. I cannot afford this and I advised that I was not interested in a NEW DEAL. But I was advised it wasn’t a NEW DEAL and if you go back to the phone conversation you will be advised of the same. I kept verifying this will not affect my current account and I will not be paying anything extra. I WANT THIS MESS RESOLVED ASAP. My only alternative would be to put a STOP ORDER ON MY ACCOUNT till this is resolved. After this shady, ********** and misleading SALES TACTIC I am convinced this router has now been dumped on me so I have no choice but to PAY for it!!! I WILL REITERTATE I REALLY CANNOT AFFORD IT ON ANY LEVEL! I CAN BARELY AFFORD MY CURRENT ACCOUNT BUT I HAVE STAYED WITH VODACOM BASED ON THE FACT I HAVE BEEN WITH THEM FOR YEARS AND HAVE NOT HAD ANY ISSUES! I recently upgraded WITH vodacom AGAIN! I also have wifi at home and I have 50 gigs of data from an MTN contract I hold. I DID NOT WANT ANOTHER CONTRACT AS MADE PERFECTLY CLEAR TO THE SALES AGENT THAT IF HE WAS SELLING ME A NEW CONTRACT I AM NOT INTERESTED!!!!!!!! HE ADVISED THAT WAS NOT THE CASE AS PER THE ABOVE!!!!!!!!! I FEEL I WAS TOTALLY HARRASSED BY VODACOMS SALES AGENTS WHO REFUSED TO TAKE NO FOR AN ANSWER AND RESORTED TO LYING TO REACH A QUOTA!!! And to add to my FRUSTRATION LEVELS A FURTHER R217,17 was debited off my account today – WHY????????????????????????????????

0
Replies (3)
Vodacom
Vodacom's reply14 Mar 2018, 07:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

RG
RAKHEE G's update14 Mar 2018, 07:54
Reviewer Update
PLEASE CONTACT ME ON MY LANDLINE ********** ASAP. I WANT THIS ISSUE RESOLVED BY COB TODAY AND I WANT TO UNDERSTAND VERY QUICKLY WHT R217.17 CENTS WAS DEBITED OFF MY ACCOUNT RANDOMLY. IS IT PERTAINING TO THE ROUTER OR SOMETHING ELSE .. THIS IS TOTAL BS TO BE DEBITED RANDOMLY
RG
RAKHEE G's update19 Mar 2018, 08:23
Reviewer Update
SO after my ordeal with Vodacom they finally collected the router that they forced on me after false advertising. In the original telephone call with their sales agent not once was it mentioned my account would be debited and yet it was. If it was mentioned that would have been an indication of the process. So the router was collected and I now have to wait 7 working days for them to refund me after they *******ly debited my account without my consent? After this I would like to not deal with Vodacom ever again but to leave them I would have to pay them which would be fair under normal circumstances. But really they committed ***** on every level I can think off, *******ly debited my account and without my consent and targeting unsuspecting clients that are busy in the work day with FALSE advertising!!! Now they are holding on to R217.17c to stay AFLOAT – A big company like Vodacom – CONFUSED - how many other people have been ****med by this desperate company if this is the case and really is it worthwhile staying with them if they are clearly on the verge of going bankrupt as they have resorted to *****ing from everyday peoples accounts - SHOCKING!!! That's what it seems like. However well done VODACOM on your prompt responses - How about working on action as well and also if it is not too much trouble - PLEASE CAN I HAVE MY HARD EARNED MONEY BAC****!!!! I pay you enough every month for a CONTRACT! REFRAIN FROM ADVERTISING TO ME EVER AGAIN IN THE FUTURE AND ALSO I WILL REITERATE I WANT MY HARD EARNED MONEY BACK THAT YOU STOLE FROM MY ACCOUNT *******Y! If you are going under - R217.17c is not going to keep you afloat! Also if you are following procedure now - WHERE WAS YOUR PROCEDURE AND PROCESSES WHEN YOU WERE *****ING FROM MY ACCOUNT AND FALSELY ADVERTSIONG AND GAVE ME TEH RUN AROUND FOR YOUR STUFF UPS FOR OVER 3 weeks - Maybe I will let you keep the R217.17c if you can answer this question??? Where was your ETHICAL PRACTISES then when you were ******** UNSUSPECTING PEOPLE ?????????