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PRUDENCE M

1 reviews | Active since Aug 2020

20 Jan 2021, 10:26

Vodacom ******** people.

I`m now frustrated with Vodacom for the treatment I`m getting especially after being their client for this long. After writing to hello peter ,I received their email about the settlement letter, which I personally emailed to M.B.D because they kept calling. but now didn't help because on their side Vodacom hasn't cleared my name. and the consultant I spoke to yesterday told me that Vodacom said the letter I received was not valid AS THEY MADE MISTAKE ON THEIR SIDE AND I STILL OWE THEM. But now I don`t understand because when I took contract with vodacom it was paid through debit order on a monthly base .and the time i was due for an upgrade I cancelled my contract and the airtime I used to receive was also stopped. so now I really don`t understand why I`m getting all this drama. I`m really tired, PLEASE PLEASE CLEAR MY NAME. I NEVER HAD A BAD RECORD ALL MY LIFE, PLEASE DO NOT RUIN MY REPUTATION.

PRUDENCE MASHEGOANA ***

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Replies (2)
Vodacom
Vodacom's reply20 Jan 2021, 11:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
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PRUDENCE M's update23 Jan 2021, 06:52
Reviewer Update
Good day
Thank you for your feedback and confirmation.
I hope that from now on, there won't be any calls from MBD because you have cleared the matter with them. And my name has been removed from their data base.

I appreciate your response.
Thank you!