Vodacom ******** people

I am a Vodacom business customer for more than 20 years and is totally disgusted with the service I am recently receiving and strongly considering changing my service provider and making the public aware of how Vodacom staff can mislead their business clients to be of benefit to them.

They seem to be very convincing and use terminology that a client can easily misunderstand and thereafter blame it on the customer to say u agreed to the terms and conditions.

I received a call from a Laila from the migrations dept during the month of November offering me the migration on 4 of my business contracts. The way I was explained and you can go back to the recording of the call, “One of your contracts you are currently paying R1900 on a ----------contract if we do the migration you will be paying R1359 and also your data will do will double, your calls will be 1200mins and unlimited sms”s” there was nothing about excluding the handsets. Now my account is actually calculating more than ii was initially paying. Why compare my initial contract amount including my handsets and tell me I will be paying less for an amount that excludes my hand sets, logically it does not make sense unless you are misleading someone. To me I don’t choose my contract with hand set calculated separate. When my consultant quotes me it is all inclusive. We should be comparing apples for apples.

During early December I enquired about my account and to learn that at the end of December I will be paying more for my account in comparison to my initial contract. I immediately contacted Migrations spoke to a consulted and I was thereafter contacted by Shantel from Migrations who promised to cancel the migration at the of December and I asked for a reimbur*****t for the extra charges, I was told that a request will be sent to date I have not received a reimbur*****t for December and the migration is not cancelled. I refuse to pay anything more for my account at the end of January as I requested for immediate cancellation. I also refuse to pay any cancellation costs. Numerous times I called migrations this month and had ugly conversations with Laila who still denies that she is wrong and promises to call back were she never does but only when I call and leave a message for Shantal then only will Laila call me back with repeated excuses.

I am totally frustrated and disgusted with the pathetic service that I am receiving from Vodacom. I previously was conned with unlocking my data to get reduced rates but I actually was ending up using my data faster and then been billed ridiculously. I thereafter requested for it to be locked again which took forever.

I would appreciate assistance in resolving the above and expect urgent feedback please. If this cannot be rectified and me being reimbursed this will be escalated.