1 reviews | Active since Aug 2020
Vodacom ******** me!!
Good evening
Vodacom sent airtime to a number that has not been active in over a year.
I had the contract canceled and spoke to 2 of their agents who confirmed that the end date of the contract was 30 July 2020 (and was processed), but they still sent airtime on 01 August 2020 and charging me R 399. (Using 'MyVodacom app to view this).
I have been trying to get help with no luck. I am not going to pay for something I did not approve and won't be able to use. I have asked them to reverse their airtime and charge but now it has landed in my credit report.
Can someone please help!! MY ACTIVE VODACOM NUMBER IS BLOCKED FROM CONTACTING THEM AND I AM BEING CHARGED FOR SOMETHING I DID NOT APPROVE.
Very disappointed. The stress I have had at the end of the two contracts is unbearable. When I went into business with them, they were very nice and accommodating but termination of the contracts has been hell.
VODACOM, REVERSE YOUR AIRTIME AND STOP IGNORING ME..
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
