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SL
Sonja L

1 reviews | Active since Oct 2018

03 Oct 2018, 10:09

VODACOM ******** ITS CUSTOMERS AGAIN

Absolutely appalled by the sly manoeuvring of VODACOM call centre staff that call you to offer amazing deals and the next thing you know you’ve apparently signed up to a new contract, when you know you never agreed to any such thing. When money is already so scare and people are battling to get by in a falling economy, we have a South African company with very ***** corporate responsibility to its users by allowing this type of ******** of its account holders. Try getting anyone at Vodacom to explain this behaviour or even take responsibility and you get nowhere. Who gets to spend sleepless nights about the additional expense? Me! Who gets to spend many hours on phones pursuing this to hold Vodacom accountable for their lies? Me!

0
Replies (10)
Vodacom
Vodacom's reply03 Oct 2018, 14:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

SL
Sonja L's update05 Oct 2018, 14:13
Reviewer Update
I am still waiting for Dean to call me back after the one phone call yesterday which I missed
SL
Sonja L's update05 Oct 2018, 14:13
Reviewer Update
VODACOM I am still waiting for Dean to call me back after the one phone call yesterday which I missed
SL
Sonja L's update16 Oct 2018, 12:34
Reviewer Update
VODACOM - Dean it's been 2 weeks and I've not heard from anyone about getting access to the recording I asked for or what is happening about this matter. Please advise.
Vodacom
Vodacom's reply19 Oct 2018, 08:38
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.

Regards

Consumer Website Team

SL
Sonja L's update01 Nov 2018, 15:51
Reviewer Update
VODACOM (Dean). Thank you Dean for assisting me with the issue. RAM Couriers called me a week back to say they are collecting the items and have still not pitched. The debit order on my account is still coming off, no corrective action as per our telco.
SL
Sonja L's update12 Nov 2018, 08:15
Reviewer Update
VODACOM. (Dean). FYI. Still waiting for couriers to collect the items.
SL
Sonja L's update03 Jun 2019, 10:50
Reviewer Update
So it's 7 months later and still no resolution from Vodacom and I'm still paying for TWO Flexi 230 contracts for ONE 2016 issued mobile phone - which I now cannot upgrade as I'm apparently locked into an upgrade to 2020.....  simply amazing how Corporate's get away with ******* behaviour.  

SL
Sonja L's update03 Jun 2019, 10:52
Reviewer Update
One thing is for sure - that after being a loyal customer with Vodacom since 1996 I will be moving my business elsewhere the moment my contracts expire.
SL
Sonja L's update03 Jun 2019, 11:16
Reviewer Update
Just a share: I've logged a formal dispute on ***.  Got a reference number for my dispute.  Have formally requested a copy of the call recording (which Vodacom refuse to share by the way - shows you they don't even know how their own staff ***** people).

People, formally log your calls at this number, get the reference number, name of person you spoke to and take your issue formally lodge this ******* behaviour to the Ombudsman and ICASA.  http://www.cgso.org.za/  http://www.icasa.org.za/