1 reviews | Active since Nov 2015
Vodacom - ******** former clients
I had contract with Vodacom (data sim) the contract took more than 24 months but I did not cancel my contract with them because I still wanted the data. When I called last year in March to cancel the contract because I was getting contract from work, we spoke and they tried to convince me to stay. Our call got cut off before we finalize our conversation but I was clear that I want out. the following month they deducted, I called them and ask them to cancel the contract and the person I spoke to told me that it shows that I called to cancel the contract and they will cancel the contract and refund me. the following month they deduct again and never refunded me for the two months. I called them again and eventually received an sms that I have cancelled my contract but month end still they deducted my account, this time I reversed the payment and since then they have not deducted any funds from my bank. Only yesterday that I saw from my bank app that I have an account in arrears and when I went down to the report is shows that it is Vodacom.
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Due to your query being posted on an incorrect listing, the Vodacom Consumer Website Team would not have received the post. Kindly re-post your query should you still require any further assistance. Regards Consumer Website Team
I am reposting your response instead as my dissatisfaction has not changed and not attended to.
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Due to your query being posted on an incorrect listing, the Vodacom Consumer Website Team would not have received the post. Kindly re-post your query should you still require any further assistance. Regards Consumer Website Team
I am reposting your response instead as my dissatisfaction has not changed and not attended to.
