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Bruce B

1 reviews | Active since Jan 2018

03 Aug 2020, 18:16

Vodacom ******** customers with unwanted subscriptions

Vodacom

To everyone who knows me please if you are a VODACOM customer phone 082 135 and ask them to check your mobile subscriptions. I was subscribed to 4 random and completely foreign services at R7 to R10 per day. I did not knowingly subscribe to anything. I was not getting a statement of this either. So I asked to check my wife’s number too and she is subscribed to 5 completely unknown and random services. I guarantee you are being too. Somebody is ******** Vodacoms customers. If you do not physically say NO to opt out you will automatically be opt in by just ignoring these messages. This is ***** and ******* under the DATA protection act. I’m taking this as far as I can, check your accounts now. VODACOM I want answers? Also since my contract is paid up I’ve been paying you R220 per month for airtime and this does not roll over so if I don’t use it, you ***** it therefore I’m paying you for no product or service for 5 months but that airtime is being taken by random companies claiming I’ve subscribed. I’m contacting Carte Blanche, it’s time we get answers? VODACOM has been *****ing customers for far too long.

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Replies (1)
Vodacom
Vodacom's reply04 Aug 2020, 07:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team