Vodacom ******** Customers of their data

Good day,

I would like to share my concerns about the bad customer service that mynmothervreceived from an agent, Beatrice . She was so rude and impatient with me - even shouting , qthat I had to remind her that I am senior citizen and that there were terms that I couldn't understand .

She had called the help desk because I have lost 1G within a day . I bought 500 MB yesterday at 17:47 and went to bed at 21:00 . By 06:28 it had run out . Today She bought 500MB at 13:36 . By 14:40 I received a message that I had run out of data.

Beatrice failed to explain the problem and why I should adjust the Playstore settings . Call center agents are going to take advantage of the lockdown and the fact that most head offices have closed. Vodadom is also taking advantage of of its loyal customers because from tomorrow the price of data will decrease . This is unfair and my mother is not the only victim of this ****.