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1 reviews | Active since May 2016

03 Oct 2018, 07:59

Vodacom ******** Customers

Very disappointed with Vodacom at the moment. I recently upgraded my contract from a regular contact to a pre paid contact. Since the upgrade I have been unable to see who calls me as each time it shows “Unknown”. Today I phoned customer service where they told me this is an extra service called “Calling Line ID Presentation”. For this I need to pay R9.99 extra a month. Are you serious? Is this a new tactic to **** your customers for more money? I have a second pre paid contract with Vodacom where I pay a fixed amount monthly and on that I don’t pay this extra R9.99 a month. So please explain Vodacom? Do you advertise all your packages as R279 per month plus R9.99 or you don’t get to see who calls you? This is a *******. Please explain why on one contact I have to pay for a service and on a second I don’t???

0
Replies (3)
's update03 Oct 2018, 08:44
Reviewer Update
I had a look at the statements for both my numbers. They both are uChoose Flexi lines. On my main number I was charged for this caller ID service, yet it didn’t work. After I called customer service to sort it out, I got charged a second time. On my secondary line. No caller ID charged. Caller id works fine. So please explain Vodacom? Why one the one line do I get charged for a service one would assume is part of the package and on the second one I don’t have to pay anything extra?
Vodacom
Vodacom's reply03 Oct 2018, 10:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Oct 2018, 11:06
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, we have advised you accordingly.

Regards

Vodacom Consumer Website Team