vodacom ******** customers

Hi I am on a red vip package and my bill is over R2200 a month I was told by the guy at vodacom eastrand mall that I am on the top package and that I would get a new handset ever year we'll I upgraded my handset in October 2014 and Oct 2015 I went to get a new handset to get told my upgrade is only in 28/5/2017 so after trying to sort this out with vodacom customer care I get told it was a error on vodacom side but she will put me though to upgrades and then I got cut off and I have phoned vodacom about 7 times after that and no 1 can help me they said they were going to listen to the voice recording of my calls to the lady that said I was due for a upgrade after she checked my acc and I will have feed back within 1 to 12 hours and I never got no call so I phoned back and I was told that vodacom changed the package to a 12 month handset up grade with not informing me at all so if they can just change the package as they want and no 1 can help u mtn is the way to go I wanna change all my lines to mtn where they stick to there word my wife never has a problem with them