1 reviews | Active since Nov 2012
Vodacom ******** Clients with ********** charges "content services"
Vodacom added a cool R321.90 ********** additional charges on my contract this month for "content services", as per Vodacom- the service was "some gaming thing" at a charge of R10 a day- they could not elaborate as to who authorized these transactions or why it was coming off of my account- no details as to what this R10pd is in aid of, also how does the amount go to R321.90 and not R320? Vodacom are allowing 3rd parties- (probably their own staff who recognize these ********** loopholes and exploit them) to add fees directly to your account- which they then earn a commission on- there was enough information to charge my account but not enough to inform me as a customer of over 15 years that this "content service" was added- you cant even tell me when it started- so how the **** do you bill someone if you cannot tell when it started? Vodacom are allowing ***** on your contracts people!! How is it possible to tell me how many seconds i used over my free minutes but no answer as to how ********** charges get added and billed? I will be contacting my lawyers and cancelling my contract as soon as possible- not that it would mean anything to them.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried calling you on numerous attempts and there was no answer. Please let us know if you still require assistance with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried calling you on numerous attempts and there was no answer. Please let us know if you still require assistance with your query. Regards Consumer Website Team(SA)
