Vodacom ******** as Usual

In December I received a pre-paid SIM card from Vodacom to use in my WiFi Router. I only use the router when I travel. A week ago I used the Vodacom App to purchase 20GB data for the SIM. It cost me R699, but the SIM did not work. Vodacom then informed me that the SIM was "cancelled", because I had not used it in more than 3 months - this they neglected to tell me when they gave it to me. I was told to get another SIM and then request for the data to be transferred to the new SIM. This I did on Friday, 17 September 2021. I have since called the call centre twice, but I still don't have the data. They can also not give me a reference number for some mysterious technical reason. Hence I have to explain my problem at length every time I call in. Unacceptable **** service as we have come to expect from Vodacom. They were prepared to take my money in an instant and then not deliver for a week!!