Vodacom = ******** & *******

Time to drop some names of the unhelpful people I've had the misfortune of dealing with. In January 2022 Vodacom deducted money for a contract that had ended last year already, and to date (May 2022) I'm still waiting for that refund. I've just spent another 2hrs trying to get assistance. Every day that I phone I'm told that the case nr isn't logged and that they have to escalate the matter. On 11/04 FATIMA CAMPBELL (Retentions Manager) promised to resolve this and phone me. I'm still waiting for that call. Yesterday 04/05 "PATRICK" spoke to his Team Leader ("BABA LUA") and they promised to give me airtime instead of the refund since I've been waiting for 5 months, and it would be loaded in 10mins. It's a day later and nothing has been loaded. I spent another 2hrs on the phone waiting for another person (MXOLISI the Escalations Manager) to take my call as he is apparently the only one that can help me. Now he says he can't do anything until he listens through all the call recordings again. Vodacom seems like they are struggling, *****ing money now and refusing to refund it. I've been a loyal client for almost 20yrs but will not support this any longer.