JM
Jabulile M
1 reviews | Active since Jan 2020
14 Apr 2020, 19:40
VODACOM: ********, **********, *******
My contract with with Vodacom was ending in February. I called in Jan to cancel, the agents told me I have several discounts on my contracts and if I keep the number, my whole debit order will be R400+. Come debit order date, they took R700+. I have been trying to get them to sort this out, I've called, I've tweeted, two months later, nothing has happened. They've even resorted to ignoring me.
I'm sick and tired of Vodacom and their ********** selves
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
15 Apr 2020, 07:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Apr 2020, 07:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JM
Jabulile M's updateReviewer Update
15 Apr 2020, 08:08Stop giving generic responses. You've been giving the same response since February and two months later, no one has called.
I've been advised to open a ***** case and that's exactly what I'm going to do. You've beeeeen robbing me - this is my money. I cannot allow it to go any further.
I've been advised to open a ***** case and that's exactly what I'm going to do. You've beeeeen robbing me - this is my money. I cannot allow it to go any further.
JM
Jabulile M's update15 Apr 2020, 08:08
Reviewer Update
Stop giving generic responses. You've been giving the same response since February and two months later, no one has called.
I've been advised to open a ***** case and that's exactly what I'm going to do. You've beeeeen robbing me - this is my money. I cannot allow it to go any further.
I've been advised to open a ***** case and that's exactly what I'm going to do. You've beeeeen robbing me - this is my money. I cannot allow it to go any further.
JM
Jabulile M's updateReviewer Update
17 Apr 2020, 06:43They're not handling it. They've resorted to ignore me. If they were, this would've been resolved by now.
I've "allowed them time to investigate and resolve" from February yet nobody has ever bothered to get back to me which clearly indicates nothing is being done.
I now need solutions. While I wait, will you freeze my debit orders since I'm being debited incorrect amounts?
I've "allowed them time to investigate and resolve" from February yet nobody has ever bothered to get back to me which clearly indicates nothing is being done.
I now need solutions. While I wait, will you freeze my debit orders since I'm being debited incorrect amounts?
JM
Jabulile M's update17 Apr 2020, 06:43
Reviewer Update
They're not handling it. They've resorted to ignore me. If they were, this would've been resolved by now.
I've "allowed them time to investigate and resolve" from February yet nobody has ever bothered to get back to me which clearly indicates nothing is being done.
I now need solutions. While I wait, will you freeze my debit orders since I'm being debited incorrect amounts?
I've "allowed them time to investigate and resolve" from February yet nobody has ever bothered to get back to me which clearly indicates nothing is being done.
I now need solutions. While I wait, will you freeze my debit orders since I'm being debited incorrect amounts?
JM
Jabulile M's updateReviewer Update
01 Jun 2020, 23:06I regret the day I ever got into a contract with Vodacom. It's been one nightmare after the next. I hate this company passionately. Pathetic customer service. Nothing ever gets resolved with them. Their solution is ignoring customers. It was my first and last time. Til today nothing has been sorted.
JM
Jabulile M's update01 Jun 2020, 23:06
Reviewer Update
I regret the day I ever got into a contract with Vodacom. It's been one nightmare after the next. I hate this company passionately. Pathetic customer service. Nothing ever gets resolved with them. Their solution is ignoring customers. It was my first and last time. Til today nothing has been sorted.