SM
Shiela M

1 reviews | Active since Sept 2018

14 Mar 2022, 11:54

Vodacom "******** "

I am writing this review filled with frustration and disappointment and tired of complaining about the same problems that I experience when I have to use or purchase items using my VODABUCKS VOUCHERS. I am having a challenge to purchase items with my Vodacom vouchers that I redeemed through my VB,as every store that I contacted they don't want to help me and now I am stuck with the vouchers. I contacted Vodacom shop Wonderpark & Vodacom 4U,Vodacom 4U Brits Mall,Vodacom shop Pretoria CBD(Church) and Vodacom shop Soshanguve Crossing they all can't help me and this shops are the nearest, so what should I do but left with no choice. I am deeply hurt as I work very hard as a unemployed mother to reach my goals every week and to be loyal to Vodacom but at the end of the day I feel like they don't appreciate my business . I want to purchase a router as soon as possible, because at the end my vouchers are going to expire then it means I was fooled ,cheated and ******. I will be grateful if this matter can be resolved urgently.

0
Replies (1)
Vodacom
Vodacom's reply14 Mar 2022, 14:00
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team