TM
Tokologo M
1 reviews | Active since Feb 2021
11 Jun 2021, 11:41
Vodacom ********
Vodacom and their insurance partner Finrite have ****med me. I took a contract with vodacom and their insurance, according to the advert and agreements i was covered for up to R5000. 6 months later i lost my insured cellphone and when i claimed, i was charged a betterment fee because the phone that i wanted costed more than R5000 according to the shop. When i made follow ups with the insurance, i was told that the Phone is not more than R5000. I asked what happened to the betterment fee i paid, i was told it's gonna be refunded. 3 weeks later i am told that i will not be refunded. Never ever taking a contract with these two. Never every!
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Replies (1)Vodacom's replyOfficial
11 Jun 2021, 13:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jun 2021, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
