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Samkelisiwe N

1 reviews | Active since Jul 2021

21 Jul 2021, 14:51

Vodacom ********

Iam very frustrated as I am writing this email had a router contract with vodacom for data as the contract ended end of April they continued debiting in my account phoned them and said they must cancel I don't want to continue they didn't log the cancelation on their system i saw that they weren't debiting anymore thought it was sorted...only to find out now that they have handed me over to mbd without any communication they continued with my contract but didn't send me data, terminated it in September only handed me over this year May all these steps without saying a word to me...where else they should have contacted me before the end of my contract to ask if I wanna continue or terminate,they should have contacted me to tell me my account is in arrears and law says they should write a letter for warning that they handing me over none of that happend...now I'm phoning like a retarded person trying to sort this out they can't help cause I'm not in their system anymore...I'm so ****ed with Vodacom they a bunch of ****** and so *********** never signing up for anything with them bunch of ********.they don't deserve even a 1 star we work hard for our money to be ****med like this and times are hard.

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Replies (1)
Vodacom
Vodacom's reply22 Jul 2021, 07:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team