NM
Nompumelelo M
1 reviews | Active since Mar 2020
20 Jun 2022, 16:25
Vodacom = ********
I have been trying to get Vodacom to assist me with fixing my fiber. Its been over a week that my fiber link has been down and it seems that the problem will not be fixed since their consultant imp**** that my devices are the problem even though I have told him that all my devices are able to connect to other networks. when I ask about cancelling my subscription they tell me I need to give a months notice. How do I continue to pay for a service I'm not getting? Its ****************.
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Replies (3)
Vodacom's replyOfficial
21 Jun 2022, 08:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jun 2022, 08:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Nompumelelo M's updateReviewer Update
23 Jun 2022, 12:02Thank you for replying to my complaint, I am really disappointed in the lack of interest to solve my problem even though I have payed for the service. I have even logged a another service request but still have not been assisted.
But I guess I will have to continue to wait for assistance whilst continuing to pay for it.
But I guess I will have to continue to wait for assistance whilst continuing to pay for it.
NM
Nompumelelo M's update23 Jun 2022, 12:02
Reviewer Update
Thank you for replying to my complaint, I am really disappointed in the lack of interest to solve my problem even though I have payed for the service. I have even logged a another service request but still have not been assisted.
But I guess I will have to continue to wait for assistance whilst continuing to pay for it.
But I guess I will have to continue to wait for assistance whilst continuing to pay for it.
NM
Nompumelelo M's updateReviewer Update
11 Jul 2022, 08:56Thank you for resolving my issues, a technician was sent to trouble shoot the problem with the assistance of a consultant and a downtime credit was also approved.
NM
Nompumelelo M's update11 Jul 2022, 08:56
Reviewer Update
Thank you for resolving my issues, a technician was sent to trouble shoot the problem with the assistance of a consultant and a downtime credit was also approved.