ZM
Zanele M

1 reviews | Active since Jul 2011

14 Apr 2020, 21:11

VODACOM ********

The plan was to not give even the one star but it was impossible. Last year December I did an online upgrade with Vodacom..worst decision of my life. I've been with Vodacom for years and never experienced the nightmare am currently experiencing now. I took a limited contract (250min, R125 and 1G data) and it was worth R255 or a bit less and I have another data contract and the toal was meant to be R549 but to my shock, every month I get a different billing amount and it can go up to R 1000. I've been phoning every month trying to get this fixed but I always get told that there was a 10G activated and that they will deactivate it...that a monthly story. I am sick and tired of Vodacom and would like to cancel but when I phoned to get the cancellation amount, they could not even give it to me. I could only get for the data account but not for the one that's giving me problems. I hate going through this trouble of phoning and firghting and paying for what I did not agree on...

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Replies (1)
Vodacom
Vodacom's reply15 Apr 2020, 07:48
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team