VODACOM ******* insurance

I took in the phone that I bought for my son for repairs. I later after 2 weeks received a call that the device was brought back by the insurance as the phone was not taken in for repairs within 45 days from the day the device stopped working. I stay at work and stay away from home and I was only available to take the phone in when I'm home with the knowledge that the phone will be fixed without any hassles as I have the insurance .

I called in to explain that I was not aware of such information pertaining the 45 days as I was offered that insurance telephonically. I then asked for the recording of the conversation between me and the agent who called me to offer me the insurance to verify if such Ts&cS were read to me as I did not receive any insurance policy documents after our conversation with that agent.

I've been taken from pillar to post for 2 weeks now with no wayforward only to be told today by call centre agent called Tiisetso that she has escalated the matter to the supervisor who in turn told her that there is no recording conversations available for the insurance contract as I went in some store to do the cellphone insurance contract. I need the insurance company to explain the date and the name of the store where the supervisor claims I took the insunrance from?

I did not even call the insurance company to get the contract, the insurance agent called me to offer the product which I accepted. As a result I'm unaware of the claim that has been made by the supervisor that I took the insurance in store, hence the recording is unavailable. For the record I did not even apply for my contract phone instore.I app**** and it was approved online.

I request that my device be fixed orI should atleast get back my premiums that I have paid this far. I would also like to put on record that due to the treatment and the experience that I've received I doubt that my family will ever use vodacom services going forward.

I've been calling daily and never got assistance from all your 5 call center agents Ernest, Mmathapelo, Nhlanhla, Tiisetso and Mikateko