Vodacom ****med my money and sent me to collections

Dear Vodacom,

I hope your day is going well.

I made a payment of R358.50 in 27 December 2017 and Vodacom deducted money on the 2nd of January 2018.

I then made a decision to reverse the debit order since two payments were made.

I logged a call with Vodacom trying to reverse charge of R100 but I was told the date I provided for payment was wrong even though I told the person opening the case Reference 1- ********** ********** that I'm not sure of the self payment date for my payment date and this was after called to find out.

I then explained my case to one the Vodacom team leader and she advised me she will follow-up and I will be refunded R100 since a payment was made. I called on 20th of January 2018 and she said she will call back on the following Tuesday of which she didn't and I assumed it was okay since she assured me that R100 charge will be reversed. Only to be surprised today when the collections department calling saying I owe R100 on my account and my account is on the arrears ?

I paid the R100 even though I felt I was ****** and plus no communication was done to prepare myself and since I was told I don't have to pay the R100 charged and will be reversed.

I'm so disappointed with vodacom.

Regards