Vodacom ****med me into paying more every month, after phone call to decrease premium.

To whom it may concern.

i am really disappointed in vodacom. i have been a customer of theirs for about 18 years.

i had taken out a contract uChoose Flexi 200 in December 2016, and then recently upgraded my My Gig10 MBB 24Mnt TopUp. Total of R883 on a monthly bases.

i had received a call around October 2018, from a very friendly consultant in Vodacom, who had given me a very great deal which he could offer me seeing as though i was due for an "upgrade" on the uChoose Flexi 200 package. He had mentioned to me that he could either, upgrade me or he could decrease my monthly premium. WOW this is great as i needed to start cutting down on costs, i had told him i would like to decrease my premium and not upgrade as he had mentioned that the device would be paid off. and then told me that from the next month i would be paying around R150 something pm (the voice recording should specify amount). 100%, i am a happy customer as Vodacom has now saved me some money.

The next month i had got my bill, and to my surprise, my bill is still the same as the previous month. ok no problem, maybe i am paying in arrears i thought and left it for that month.

The next month, the same thing, although now the price had actually went up to R971. Now not only did my premium not decrease as promised, it has now increased by almost R100. !!!!

I understand the term decrease as something going down ... Not up!

i have made numerous calls to vodacom customer care explaining the situation. 1 occasion the guy told me it may take effect from after the contract term is over...ok cool makes sense. so i waited. Decemeber i called again spoke to a lady, who had told me she would escalate the matter for me and get the manager to call me ...no feedback to date!. i then called again and another lady had said the same thing...no feedback to date!.

i am still paying the R971 to date and have asked on numerous occasions to have this resolved.

i am unhappy that vodacom have ****med me into paying more every month.

i would like my premuim to be dropped to the agreed amount on the phone call made to me in October for the uChoose Flexi 200 package which has now been upgraded to uChoose Flexi 220.