BW
Bennie W
1 reviews | Active since Jul 2019
09 Dec 2021, 09:42
Vodacom ****med me into a new contract. (It was more expensive not cheaper)
Vodacom Business ****med me into a new contract
In September a customer support person from Vodacom called me and convinced me to take a new contract, which will be less expensive with more benefits. When I received my bill the amounts that I signed up for were vastly different. For the last three months and in spite of called virtually every day to talk to someone, they always "escalated" and promised that someone will call me. They never call and the cycle repeat. I have made approx 30 calls to the business contract support number over 3 months and I have not been assisted.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 Dec 2021, 11:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Dec 2021, 11:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
BW
Bennie
Bennie W's updateReviewer Update
10 Dec 2021, 18:29Still no response from Vodacom, except a short "no-reply" email saying that they will get back to me. And since I cannot respond to this email, and you cannot call them, it appears I have to communicate to Vodacom via HelloPeter. So her is my response to the email I received.
-------------------------------------------------------------------------------------------------------
Hello Lydia
Thank you for getting back to me.
-------------------------------------------------------------------------------------------------------
Hello Lydia
Thank you for getting back to me.
When David Stanton upgraded this contract he said my new premium will be R249. Feel free to listen to the voice recording on 12 September with the consultant that sold me this package.
He also changed it away from a top-up contract, which is why it was less expensive but this is not what we agreed on and now it is more than R400.
I have made approximately 30 calls to your *** number and every time I was promised that someone will call me. To date, I have received zero callbacks. This is the first time that someone email me. Thanks for that.
Please can you confirm that:
1) The Bonus Data Package has been removed.
2) I am put back on top-up.
3) That my premium will be R249.
4) That I will be refunded for the last 3 months.
Can you also send me some sort of proof that this is done? So far I just received promises and then I have to wait for my bill to come, and then it is still the same.
Bennie
BW
Bennie W's update10 Dec 2021, 18:29
Reviewer Update
Still no response from Vodacom, except a short "no-reply" email saying that they will get back to me. And since I cannot respond to this email, and you cannot call them, it appears I have to communicate to Vodacom via HelloPeter. So her is my response to the email I received.
-------------------------------------------------------------------------------------------------------
Hello Lydia
Thank you for getting back to me.
-------------------------------------------------------------------------------------------------------
Hello Lydia
Thank you for getting back to me.
When David Stanton upgraded this contract he said my new premium will be R249. Feel free to listen to the voice recording on 12 September with the consultant that sold me this package.
He also changed it away from a top-up contract, which is why it was less expensive but this is not what we agreed on and now it is more than R400.
I have made approximately 30 calls to your *** number and every time I was promised that someone will call me. To date, I have received zero callbacks. This is the first time that someone email me. Thanks for that.
Please can you confirm that:
1) The Bonus Data Package has been removed.
2) I am put back on top-up.
3) That my premium will be R249.
4) That I will be refunded for the last 3 months.
Can you also send me some sort of proof that this is done? So far I just received promises and then I have to wait for my bill to come, and then it is still the same.
Bennie