nN
noluthando N

1 reviews | Active since Nov 2014

05 Dec 2022, 03:59

Vodacom ****med me

On the 28th i received a call from a representative from vodacom stating vodacom wants to help me since im on a package that gives smes which i don't use so they want to migrate me to a different plan at no extra cost, just checked my bill and its definitely more. I asked the guy politely if i will be paying extra because if i will then i don't want to be migrated he said there won't be any extra charges so he **** to me? Is this what you do ? **** customers? Listen to the recording he **** and mislead me. I want to revert back to my original package i will not be paying extra 147 a month for something I ddnt even request to begin with cancel even that stupid contract cover that i got an sms for i ddnt request for it. Fix this before the debit order goes of because if it goes off with the additional charges ill reverse it

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Replies (1)
Vodacom
Vodacom's reply05 Dec 2022, 08:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team