LR
Leslie R

1 reviews | Active since Apr 2018

21 Oct 2021, 14:12

Vodacom ****MED me.

I entered in to a contract with Vodacom whereas they would provide me with 30 gig of data every month and in return for the service rendered I have to pay 399.99 every month.

About 3 months ago Vodacom cut off my services unexpectedly and since they did cut off my data services I stopped paying them because I cannot pay for services not rendered.

During the month of September they did not allocate any data to me but they invoiced me, they are expecting payments for services not rendered.

Again for the month of October they did not allocate any data but still they invoiced me.

I got a statement today stating that I owe vodacom R1 200.00 for the services bot tendered.

Nonetheless, I paid the amount in full and still they refused to reinstate my services. I still do bot have access to data which I paid for in full.

I contacted their centre and spoke to Seithati Msimanga who refused to assist me, I requested to speak to her manager whom I was told is Zanele Masuku and she also refused to assist.

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Replies (1)
Vodacom
Vodacom's reply22 Oct 2021, 07:40
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team