Vodacom ****med me and dont want to refund me

n June 2022 (before my initial contract expired) I asked that my contract be changed to ref-Flag to Zero on both my numbers. Then I noticed that Vodacom only changed 1 number to red-flag to Zero and I still received R185 airtime PLUS additional minutes on my other number.

I immediately phoned them back (sometime in July) and they assured me that my issue will be escalated and my package will be changed. End of July came and I was billed for the full R560 (while I was expecting to be billed R60). Then they informed me that my account was in arrears. I again asked them to change my package for BOTH numbers to Red flag to Zero and they escalated my issue.

End of July came and again i received the full bill. (which I paid).. so now I phoned vodacom AGAIN to fix the problem but the consultants keep on transferring my call where I have to stay on the line for 15 min waiting for someone to help me.

I was told that vodacom needs to fix the problem and refund my account and i refuse to pay the full amount again for vodacom's mistake.

I am requesting that vodacom please fix this issue TODAY or end my contract with immediate effect. If this problem is not being dealt with immediately I will NOT BE expecting an account on number and I am regarding this contract to terminate immediately. I will revert back to this email if vodacom sends me a bill for a contract / package that i did not ask for. As I am typing this email I am still on the line waiting to be transferred to someone. It's been over 30min now.

I trust that this email will reach the relevant person and that they should please take note that this customer (I***2) will not pay another cent for services I did not ask for and do not send me any future bills for this vodacom contract.