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Bongile N

1 reviews | Active since Nov 2022

15 Nov 2022, 09:13

Vodacom ****med me

Please kindly assist me.. When my contract ended in August,one of the consultants called me to do an upgrade and when I decided to take the upgrade they promised me a R500 vodacom voucher which I never received. I ve been running around call after call putting me through this department after department. They are saying now that it's Elite mobile who did my upgrade. I'm so disappointed and annoyed by all this. I've been made a fool and when I want to cancel my contract they won't they telling be I will be bridging the contract and I will be billed with the remainder of the money. Please kindly assist me on this matter. I want my voucher that was promised to me and they won't give me the recording. Vodacom lies and tricks people into taking contracts.

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Replies (2)
Vodacom
Vodacom's reply15 Nov 2022, 10:09
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
BN
Bongile N's update15 Nov 2022, 11:03
Reviewer Update
These are the reference nos *** and ***.I don't want any of your *********** consultants contacting me because they will tell me different processes I need to follow for me to get this voucher. I just want my voucher that's it. Call your third parties Elite Mobile and Retantion group to fix this problem. I'm done😡😡🤬ðŸ˜