Vodacom ****med me

Vodacom ****med me. On 05 Nov 2022, I bought airtime which I then received a text advising that I had received extra airtime of the same value I had recharged with. I then made a call only for that call to be charged from my recharge airtime and not from the “extra” airtime I was given, which also just vanished. The call I made was 7min long, and there is no way 7 min long call costs R24 and the call was VC to VC. When I contacted their customer service to log a complaint and also get clarity on what happened to the supposed extra airtime, they failed to tell me how it just disappeared and why was the call only charged from my recharge airtime, instead they gave me excuses. All I want is my airtime back, they ****med me into believing that I had extra airtime when I’m fact that was not true.

Just to add, the same thing had happened earlier on when I had recharged. However, when it happened with the second recharge and that’s when I contacted their customer service only to be met with rudeness and zero accountability. All in all Vodacom ****med of R24. I just want my airtime back.