AW
Albert W
1 reviews | Active since Mar 2009
01 Feb 2021, 10:37
Vodacom **** you into contracts and then debit order 3 times as much
On 19 December a consultant sold me a contract package for R37. However, once the debit order went off, it was R95. After many MANY telephone conversations in which I clearly explained this, they still went ahead with this breach of contract. This is ******* and theft. #Paybackthemoney
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Replies (2)
Vodacom's replyOfficial
01 Feb 2021, 11:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Feb 2021, 11:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AW
Albert W's updateReviewer Update
09 Feb 2021, 10:35I have received no feedback on this from Vodacom. When will my money be refunded for the incorrect 1 Feb debit order for the incorrect contract you gave me???
AW
Albert W's update09 Feb 2021, 10:35
Reviewer Update
I have received no feedback on this from Vodacom. When will my money be refunded for the incorrect 1 Feb debit order for the incorrect contract you gave me???