Vodacom **** with Insurance Cover

<p>My insurance claim was approved and telephonically it was stated that I am covered to receive the exact match of my handset and I just needed to pay the excess of R1050. Now that I finally make it in store however after the consultant calls the *** number and we go back and forth and waste an entire day trying to sort this out. i am now told that i need to pay in a further amount because in actual fact the phone value increased and now i am underinsured. The consultant on the phone now has the nerve to tell me that I need to regularly check that my phone is covered correctly?! So for everything I have insurance for I need to spend time constantly ensuring I am covered?! That is RIDICULOUS! I have enough other things to do in my day! WHAT am I paying insurance for?! Does it not make more sense for you guys to notify me that my premium should increase?? This is VERY frustrating! And now I am VERY concerned with other standalone insurance cover I have with you guys! I really didnt expect this.... next step is the Consumer Act and onbudsman if this can't be resolved by tomorrow as I am STILL waiting for a manager to call me back as the consultant told me on the phone that the manager was too busy to speak to me!! WHAT customer service?!</p>