IB
Ismail B
1 reviews | Active since Sept 2019
06 Apr 2022, 16:21
Vodacom **** Upgrade
Good Day,
Please assist me, I received a call last week from some *********** at Vodacom to upgrade my line, I did not understand what she did until today when I went to a VodaShop and it was explained to me correctly. Please reverse the upgrade with immediate effect.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
07 Apr 2022, 07:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Apr 2022, 07:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Apr 2022, 09:22 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Apr 2022, 09:22
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
IB
Ismail B's updateReviewer Update
07 Apr 2022, 11:55Hi,
Please assist.
I've called *** to reverse the upgrade that was done on my line ***), your consultants keep on transferring me to a call center that says their system is down and they'll call me back but no one calls me back, this has been going on for 2 days.
Can someone please reverse that **** of an upgrade they did on my line.
Kind Regards, Ismail Bulbulia ***
Please assist.
I've called *** to reverse the upgrade that was done on my line ***), your consultants keep on transferring me to a call center that says their system is down and they'll call me back but no one calls me back, this has been going on for 2 days.
Can someone please reverse that **** of an upgrade they did on my line.
Kind Regards, Ismail Bulbulia ***
IB
Ismail B's update07 Apr 2022, 11:55
Reviewer Update
Hi,
Please assist.
I've called *** to reverse the upgrade that was done on my line ***), your consultants keep on transferring me to a call center that says their system is down and they'll call me back but no one calls me back, this has been going on for 2 days.
Can someone please reverse that **** of an upgrade they did on my line.
Kind Regards, Ismail Bulbulia ***
Please assist.
I've called *** to reverse the upgrade that was done on my line ***), your consultants keep on transferring me to a call center that says their system is down and they'll call me back but no one calls me back, this has been going on for 2 days.
Can someone please reverse that **** of an upgrade they did on my line.
Kind Regards, Ismail Bulbulia ***
IB
Ismail B's updateReviewer Update
07 Apr 2022, 15:38Good Day,
Please assist me, I've had this number *** for the last 22 years with Vodacom.
This ******** company, apparently they called Mondo, called me now and refuse to do the reversal on the upgrade, they say it's not within the cooling off period even though this was done last week, and as far as I know CPA gives me 14 days.Please assist to get this reversal done ASAP.
Kind Regards, Ismail Bulbulia
Please assist me, I've had this number *** for the last 22 years with Vodacom.
This ******** company, apparently they called Mondo, called me now and refuse to do the reversal on the upgrade, they say it's not within the cooling off period even though this was done last week, and as far as I know CPA gives me 14 days.Please assist to get this reversal done ASAP.
Kind Regards, Ismail Bulbulia
IB
Ismail B's update07 Apr 2022, 15:38
Reviewer Update
Good Day,
Please assist me, I've had this number *** for the last 22 years with Vodacom.
This ******** company, apparently they called Mondo, called me now and refuse to do the reversal on the upgrade, they say it's not within the cooling off period even though this was done last week, and as far as I know CPA gives me 14 days.Please assist to get this reversal done ASAP.
Kind Regards, Ismail Bulbulia
Please assist me, I've had this number *** for the last 22 years with Vodacom.
This ******** company, apparently they called Mondo, called me now and refuse to do the reversal on the upgrade, they say it's not within the cooling off period even though this was done last week, and as far as I know CPA gives me 14 days.Please assist to get this reversal done ASAP.
Kind Regards, Ismail Bulbulia
Vodacom's replyOfficial
11 Apr 2022, 07:23Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team assisted and reversed the upgrade as requested. Kindly note that the reversal will take place on the 30/04/2022.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team assisted and reversed the upgrade as requested. Kindly note that the reversal will take place on the 30/04/2022.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Apr 2022, 07:23
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team assisted and reversed the upgrade as requested. Kindly note that the reversal will take place on the 30/04/2022.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team assisted and reversed the upgrade as requested. Kindly note that the reversal will take place on the 30/04/2022.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,