AV
Amandla V

1 reviews | Active since Sept 2019

01 Jul 2020, 12:02

Vodacom - **** , *******, they ***** your airtime whenever you recharge.

It is very disturbing to learn that companies like Vodacom take advantage of customers ruthlessly. Its been months now observing Airtime deduction everytime I recharge, they claim that , I took airtime in advance which is pure and clean lies. I buy airtime , I buy data bundles. When I called their call centre, they didn't resolve my case, instead they wanted to shift the blame to look as if I am the wrong guy here, while they know very well that they are the ones who rip-off customers mercilessly. If they continue treating customers like this, their competition will knock them down , maybe they treat customers better than they do.

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Replies (1)
Vodacom
Vodacom's reply01 Jul 2020, 14:25
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team