NZ
Ntokozo Z
1 reviews | Active since Nov 2014
12 May 2020, 11:59
Vodacom **** square-m-hooked.
Vodacom claims i subscribed to square-m-hooked which charges me R10 everyday. Nobody seems to know what happens in this website. I am so annoyed because that means they charge people including me R10 daily for something they cant explain themselves. I want my money bac****
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 May 2020, 13:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 May 2020, 13:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 May 2020, 11:15Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply13 May 2020, 11:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
NZ
Ntokozo Z's updateReviewer Update
13 May 2020, 17:59Thank you for the response. Unfortunately it is clear that you do not take our feedback seriously because i realized there are people who were complaining since 2018. Please do not lie to us as consumers/ clients. With that being said there have not been any form of communication form Vodacom besides this one so i doubt you really care about us as your clients. Anyways, after reaching out (calling) your customer service was able to assist in solving this issue. Thanks
NZ
Ntokozo Z's update13 May 2020, 17:59
Reviewer Update
Thank you for the response. Unfortunately it is clear that you do not take our feedback seriously because i realized there are people who were complaining since 2018. Please do not lie to us as consumers/ clients. With that being said there have not been any form of communication form Vodacom besides this one so i doubt you really care about us as your clients. Anyways, after reaching out (calling) your customer service was able to assist in solving this issue. Thanks