VODACOM **** - REPLACE EXCISTING CONTRACT

On 18 June 2022 vodacom (call centre) phone me and said they have a better option as my existing data contract. She will put on the system to replace my contract with the new data. I can phone the accounts for confirmation. And she said the call is recorded. When received the router i saw it is s new contract. I cancelled it immediately. RAM was intructed to come and collect. They phond on 23 Jun for collection 24. I said i will available 26 June and they said to come 26 June. Since that day i made 15 calls to vodacom. Visit the office in Midstream. RAM go to Western Cape for collection - instructed by Vodacom. Everytime i confirm my address. Elsie said she knew her work. I changed my addres 5 years ago from Westetn Cape to Gauteng. Delivery was done in Gauteng The office in Midstream.cant change my address. And still the router was not collect. So i saw on Facebook that ghis is the trick to say they replace your contract. Some people in my street have the same expierance. Who can assist?