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molongo M

1 reviews | Active since Jan 2017

10 Jan 2017, 15:56

Vodacom ****, promising clients woolworths voucher but not delivered on Huawei P9 phones

<p>I have upgraded my phone online and told that phone comes with Woolworths voucher. On delivery the R2000 Woolworths voucher was not delivered. I immidiatly called Vodacom and have been sent from pillar to post. Its been three weeks now without feedback and decided to call them today and was given another departments contact details knowing for the fact that department will not assist me. I called again and was given an email to send my query to. Why didn't they give me the email three weeks back?</p> <p>This is the **** to clients promising clients vouchers on your adverti*****t and when phone is delivered vouchers are not there. </p> <p> </p> <p>Vodacom consultant told me I am not the only one experiencing the problem, that means its many of us. This is a ****.</p> <p>And also bad service from Vodacom.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply11 Jan 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team