Vodacom **** people

Hi Vodacom On 22 January I was called by one of your sales consultant offering me a data contract, I told the gentleman that I already have a data contract with Vodacom. He said, he can see that from my profile but Vodacom wants to offer me the same contract at a cheaper rate with a faster router. He said my current contract will be cancelled and the new one with take place. I asked him 8 times including his supervisor if this won’t be a duplicate, both of them said no. On 24 January I received the new Sim card and Router and guess what?, now I have two contracts of the same thing under my name with Vodacom. I called Vodacom and they told me, the sales consultant **** to me; my old contract cannot be cancelled. So I returned back the router on 31 January and guess what, Vodacom went ahead and deducted my account still. On the 2nd of February I called again and I was told the contract is cancelled and my money will be refunded with 3 to 7 working days. Up untill today still nothing. What is this, you guys are in the business of lying to people just to make a sale, fix this. This is my reference number 1- ********** ********** .