VODACOM **** ON UPGRADES

Sometime in May this year I received a call from Vodacom consultant advising me that I was due for an upgrade on two of my numbers. I was happy and eager to upgrade there and then. (NB: I was on top up contract on those 2 numbers). I asked to be put on top up again and the deal was sealed . After 3 months or so I started to notice that I m actually paying a lot more than what I used to pay. I decided to visit Vodacom store sometime in Nov and was advised that I am on an open contract. I advised the guy who was helping me that that's not what I signed for and he said I should call *** and I upgraded over the phone.

On the 03/12/2012 I called and I spoke to someone by the name of Wandile and I requested the recordings of the day I upgraded my phones. He could not assist and I requested to speak to a supervisor and he put me through to a lady by the name of Chrisseldah( I must say that her voice sounded exactly the same as the person who called me for the upgrades). I related my story to her that I need the recordings of the day when I upgraded and she asked me why and I told her that I m now on an open contract and that's not what I entered into so I need to know what package did I actually sign for.

She told me that they need to retrieve the recordings first and listen to them and will then call me the following day(I.e. 04/12).

I m still waiting for their call even today (10/12)when I decided to call them again.

I spoke to Zinhle Nhlapo and she was very rude and arrogant and told me that I m not entitled to those recordings. When I asked to speak to Chrisseldah she said they don't have any person by that name. Ok then I related my story to her she said I should tell her which department it is that I spoke to last week. I told her that I don't know the department I just called the same number i used last and she said she can't help me Please guys this is a warning - don't ever upgrade over the phone or else you'll be given something that you don't want I feel so betrayed cause like now I m paying for something that I did not sign for. And I m so convinced that the reason why they don't want to provide me with those recordings is that they noticed that its their fault Please help!!!!