AS
Ahmed S
1 reviews | Active since Apr 2013
29 Jul 2019, 16:25
Vodacom **** on All for U bundle!!
Vodacom new ALL 4 U bundle falsely advertised!!! It states free mins however it does not mention Vodacom to Vodacom calls ONLY. Even on the Vodacom App, balance does not reflect Vodacom calls only!! PLEASE fix your app and adverti*****t. BEWARE of this ****!!!!!!
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Replies (3)
Vodacom's replyOfficial
30 Jul 2019, 07:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jul 2019, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AS
Ahmed S's updateReviewer Update
30 Jul 2019, 07:40Dear Vodacom
Further to the above, please note that there is still another flaw on your bundle purchases.
If you choose to buy the "Recurring bundle" for Voice, it states that it is valid for 2 months. I have proof of this as i have taken a "screen shot" of your App. Your consultants have confirmed that the recurring bundle is ONLY valid for DATA!!
PLEASE rectify this!!
Further to the above, please note that there is still another flaw on your bundle purchases.
If you choose to buy the "Recurring bundle" for Voice, it states that it is valid for 2 months. I have proof of this as i have taken a "screen shot" of your App. Your consultants have confirmed that the recurring bundle is ONLY valid for DATA!!
PLEASE rectify this!!
AS
Ahmed S's update30 Jul 2019, 07:40
Reviewer Update
Dear Vodacom
Further to the above, please note that there is still another flaw on your bundle purchases.
If you choose to buy the "Recurring bundle" for Voice, it states that it is valid for 2 months. I have proof of this as i have taken a "screen shot" of your App. Your consultants have confirmed that the recurring bundle is ONLY valid for DATA!!
PLEASE rectify this!!
Further to the above, please note that there is still another flaw on your bundle purchases.
If you choose to buy the "Recurring bundle" for Voice, it states that it is valid for 2 months. I have proof of this as i have taken a "screen shot" of your App. Your consultants have confirmed that the recurring bundle is ONLY valid for DATA!!
PLEASE rectify this!!
Vodacom's replyOfficial
02 Aug 2019, 15:58Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
As per our discussion, you have confirmed the issue is resolved.
Regards,
Vodacom Consumer Website Team.
As per our discussion, you have confirmed the issue is resolved.
Regards,
Vodacom Consumer Website Team.
Vodacom's reply02 Aug 2019, 15:58
Official
Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
As per our discussion, you have confirmed the issue is resolved.
Regards,
Vodacom Consumer Website Team.
As per our discussion, you have confirmed the issue is resolved.
Regards,
Vodacom Consumer Website Team.