VODACOM **** - I WAS CONNED

I upgraded my phone on the 17 September 2020. After having the phone for 2 months, I noticed that the phone had a black line on the side and I was unable to open the applications. I took the phone to the Kenilworth Centre Vodacom on the 18 November. They sent the phone away for repairs and rep**** to me that the LCD was broken. I have not dropped or damaged the phone in anyway. the screen is still intact. I was quoted R3 125. I was also told that I should have taken out phone insurance with Vodacom. This was not offered to me during the time when I took out the contractI refused to pay this because the phone has a 12 month warranty. I have no recourse but to bring this to social media as even though I requested a cheaper repair price, the consultant at Vodacom Tygervalley repair centre, but all I received was an SMS with the same quote. I am highly dissatisfied with the customer service received from Vodacom. How can I pay a phone contract for 2 years and the phone is broken and I don't have the benefit of using the phone at all. isn't the phone guaranteed for 12 months?

SHAHIEDA JACOBS