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Robbie W

1 reviews | Active since Jul 2013

14 Dec 2018, 11:13

Vodacom **** - hunydory / mobile academy/ Pic video

I have not subscribed to anything and I DO NOT click on any links or accept anything from anyone to avoid *****

Calls - Data Services Domestic SMS 0.00 Premium Rated SMS 0.00 National MMS 0.70 0.70 Content Services 565.50 Entertainment Services 0.00 Total Calls - Data Services 566.20

Now apparently I have been paying for some of this stuff since 2017 and I would like to be refunded as my service provider these things cannot be allowed, I just pay my account monthly thinking I don’t have to go through it with a fine comb and now I find this out

I called in today and these things are apparently on my account that get deducted daily for over a year now

Hunky Dory – R 10 per day Mobile Academy – R 10 per day Pic Video – R 20 per day

At R 40 per day I would be spending R 14600 per year which is an absolute joke I want to be refunded for this money, I have been a Vodacom customer since before I can remember and did not expect this.

0
Replies (3)
Vodacom
Vodacom's reply14 Dec 2018, 11:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        
RW
Robbie W's update14 Dec 2018, 14:07
Reviewer Update
@vodacom I am aware of phishing ****s, for this reason I dont open anything that is send to me from anyone i dont know and I dont reply to them either, i will not open any links sent to me from anyone and i am well aware that you will not contact me via Whatsapp.
RW
Robbie W's update17 Dec 2018, 10:11
Reviewer Update
thank you for the response, I look forward to your feedback