mK
mpho K

1 reviews | Active since Oct 2013

26 Nov 2015, 15:48

Vodacom **** - : \Free"screen insurance"""

I queried my bill this month and I was told that I had to pay for screen insurance, I don't understand why because I upgraded my contract in the month of October when they had a so-called special for free screen insurance. How is it free when I'm being billed for it? I'm appalled! And oh, a payment that I have made is apparently not reflecting.

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Replies (1)
Vodacom
Vodacom's reply26 Nov 2015, 16:26
Official
Hello mphoglammy,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team